Frequently Asked Questions (FAQ)
Welcome to Debby Wolf! We’ve compiled a list of frequently asked questions to help you with your shopping experience. If you still need assistance, please contact our support team at helpdesk@debbywolf.top.
1. What types of wall lamps do you offer?
We offer a variety of wall lamps, including modern, vintage, minimalist, industrial, and decorative styles. Our collections feature options suitable for living rooms, bedrooms, hallways, and office spaces. Each product listing includes detailed specifications and photos to help you choose the perfect lamp.
2. How do I place an order?
To place an order, simply browse our catalog, select your desired product, choose any available options (such as size or color), and click “Add to Cart.” You can then proceed to checkout to enter your shipping and payment details. Once your order is placed, you will receive a confirmation email.
3. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment methods. All transactions are processed using encrypted payment gateways to ensure your data is protected.
4. Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and estimated delivery times will be displayed at checkout based on your location. Please note that customs duties or import taxes may apply for international orders and are the responsibility of the customer.
5. How long does delivery take?
Orders are usually processed within 1–3 business days. Domestic deliveries typically arrive within 5–10 business days, while international deliveries may take 10–20 business days. Delivery times may vary during holidays or due to unforeseen circumstances.
6. How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment status. If you did not receive a tracking email, please contact helpdesk@debbywolf.top.
7. What is your return and exchange policy?
We accept returns within 30 days of delivery, provided the item is in unused condition and in its original packaging. If your item is damaged or defective, please notify us within 7 days of receipt. To initiate a return, email us at helpdesk@debbywolf.top with your order number and details.
8. Can I cancel or change my order after placing it?
Orders can only be modified or canceled before they are processed for shipping. If you need to make changes, please contact us immediately. Once your order has shipped, we are unable to cancel it.
9. Do your wall lamps come with installation instructions?
Yes, all of our wall lamps come with clear installation instructions. In most cases, installation is straightforward, but we always recommend hiring a qualified electrician if you are unfamiliar with electrical work.
10. How do I contact customer service?
You can reach our support team by emailing helpdesk@debbywolf.top. We aim to respond to all inquiries within 24 hours, Monday through Friday.
We hope this FAQ answers your questions. Thank you for choosing Debby Wolf, where quality lighting meets modern design.